• Cory was doing this interview as he was traveling and was using his phone. I did this intentionally to see how the experience would work on mobile.
• "I have no clue what this company does". Based on his first impressions of the home page. Then reading, he thought that it was a calendar.
• "Is this reading other people's calendars? From the home page I cannot tell if that is the case."
• "Interesting, the personalized times.
• The amount of time I spend scheduling meetings is incredible. Anything that saves time on the meeting times is awesome." 
• Cory could not create an account using Google because he had the wrong
• Are they integrating with my calendar?
• When he tried to invite me to a meeting

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CEO of a profitable company with 53 employees. Heavily involved in sales. 20-30 external meetings per week.

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• He said, "This might have more features," but could not identify what made it different.
• "The problem it is trying to solve is already being solved by Calendly."
• When Brian used the feature that lets you try it out, it made him log in, even though he has already created his account and is logged into Undock.
• "I have to sign in again?" is what he asked.
• There is a lot of trust issues whether it is actually syncing with my calendar.
• He didn't understand that this was the context of being an email.
• "Where it says, 'Success try it out here', I don't understand what I'm trying out.
• "The calendar makes sense." Here is the problem, the calendar makes sense in the context of him thinking this is Calendly. The calendar is actually confusing if our first objective is to get them to USE Undock as a level 1 user.
• When using Gmail, he goes right into the way it works like Calendly. He understood why the slash was shown to him before, but didn't get that it could do more than add a Calendly type link.
• I asked him if he is every worried about using Calendly. He said he was at the beginning but since has grown comfortable.
• For years Brian did the back and forth thing. He had to figure things out with the TIME ZONES! We HAVE to mention time zones.
• He likes that he can customize things by adding an email or things like that.
• He has closed a bunch of business, including with higher level executives at companies.
• "I also don't ask if I want to do Zoom, or a phone number. That is included in Calendly."
• "We wanted my company to resemble fun. Even if it doesn't look more professional to use Calendly, I am fine because I want my business to be fun."

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Brian owns a business that works with HR managers. He is heavily involved in sales, with about 10-15 external meetings per week.

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• What does this company do? "Is it a Calendly competitor?"
• What makes this company different? "AI text recognition would be my guess [which he took from the video]".
• Onboarding process is straight forward.
• Had no problem linking his calendar.
• On adjusting his availability, he had a hard time understanding whether things were selected or not.
• "Why would I want to invite people? [because he hasn't seen what it can do]"
• He couldn't find where the meeting was after adding a meeting with me.
• He didn't see where the event title was at the top of the screen.
• "I didn't know what it [Undock] was. I have no problem with Google."
• Has four meetings with a prospect before closing a deal.
• "I love the custom title I can put in the Google Calendar." 
• "In my mind I'm competing agains someone that sends a calendar and doesn't care. They book a TON of time."

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Steve runs a design agency with less than 10 employees. Has 15 meetings per week hiring and selling.

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• The two distinct flows section sense because of the copy. The images didn't make sense.
• A calendar link allows people to chose a time that works for me.
• He emails and asks them for times that work on them. He doesn't want to give away his calendar. He wants to have control. Everyday is different because I work internationally.
• He likes the visual elements, even though it didn't really make a ton of sense with the copy. There is for sure a visual component there that helps people.
• Likes the customization piece.
• "Visual content gives me a better idea of what something is. That is why I like videos."
• When he saw the interactive prototype on the live home page, that stood out.
• "I like that this has a link for people to use."
• We need to tell people more about what happens with their information. We dont' really talk about security the whole time. Not until the end.
• I love where you guys are going with this.

Simon works with clients to help them scale their businesses. He schedules 10+ meetings per week with external clients.

• I deal with time zones all the time. Constantly.
• Sometimes they send the invite and sometimes she does.
• I have two calendars, personal and work. My company locks down a bunch of stuff.
• I don't have one of those Calendly's. My work doesn't let me do that. They don't want to spread that information to anyone outside the organization.
• We are in the process of getting Calendly.
• I send them "7:00 EST". She will send that to everyone.
• I think I would prefer sending a calendly invite.
• I would like to learn more about "Right inside their emails". That is what stands out.
• She got that part of this is sending a time.
• Didn't know what the second paragraph meant in the Two Distinct Flows section. I agree, that paragraph is confusing.
• Outlook instead of Microsoft. Might be worth changing.
• Understood it was about preferences.
• When selecting a calendar, she didn't know that she could add more than one personal account.
• Believes that the difference is that we have personalization sections.
• No idea what the bars or the lightninng bolt meant in the other section.
• She noticed the title of the video on Google. It says predictive scheduling. So I think we need to change that to be more focused on email.
• I would want to see something that shows in Gmail that I have installed something.
• I have had people who are offended by the calendar.
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Manages partnerships for a company in New York. Works heavily with external clients. 75% of work is external. 15 meetings per week.

• I have used Calendly twice. It isn't my first choice. Someone else has to create a profile. But this was a glitch. Basically, she doesn't trust it.
• "I think this company helps you stay organized with different people."
• I don't know if I want to create a profile. I don't know if this is worth it. I don't like giving out my information. I don't know how much they are sending.
• I realize i don't have to switch tabs. If I can change that, I think it can make a huge difference.
• I like there is different color for your availability. She was giving feedback based on visual design, which makes sense but not what we were looking for.
• I like that it can be personalize.
• She wants to customize the time she wants to meet very in depth. Certain times of day. Meetings and changes. Simple things.
• No idea what the purple lines are. She thought they were how many people are in the meeting.
• I like that it gives you a heads up on what is going to happen next. I think that is true with most every onboarding flow.
• Understood that the slash wouldn't work, even though we didn't mention it in the prototype.

Head hunter for accounting and finance. Talent acquisition. Whatever the internal recruiter can't fill.

• Scratchpad has a very similar first sign up process. People trust Chrome Extensions. They don't have problem with them.
• Light mode looks a bit more inviting.
• I don't have to pull up my tabs.
• It integrates with my texting.
• The dark section of the home page didn't make sense.
• The theme is very similar to other things.
• Had a few problems with the prototype.

Works as an Account manager for a tech company in San Francisco. I have 6 to 8 conversations with people.

• For some strange reason, the audio did not record on this video. I have no idea what happened.
• Thought it was the same as Calendly, or at least very similar.
• Doesn't use Calendly. She wants a more personalize experience and needs it to work with a lot of her team members. She tried it once and didn't like it.
• Showed an actual email sequence of her trying to set up a meeting. It took 2 or 3 months.

Works as a sales rep. Schedules own meetings. Works on high level enterprise accounts. 5-10 external accounts per week. Very much trying to cater to their schedule.